Return & Exchange Policy

I. General Information

The Return & Exchange Policy of our website is designed to safeguard the legitimate rights and interests of our customers and ensure a smooth and hassle-free shopping experience. Please note that our website reserves the right to refuse shipment and issue a refund to any unfriendly users. Additionally, product information, pricing, and inventory may change without notice, and the details displayed on the page at the time of purchase shall prevail.

II. Shopping Process

When purchasing products from our website, customers must follow the established shopping process and complete the payment as required.

III. Return & Exchange Conditions and Procedures

  1. Damaged Product Returns & Exchanges:
    • 1.1 If you find that the product or its packaging is damaged upon receipt, please take photos as evidence within seven days of signing for the package and promptly contact our customer service team.
    • 1.2 We will arrange for a return, exchange, or provide other reasonable solutions based on your specific situation.
  2. No-Reason Return & Refund:
    • 2.1 Within thirty days from the date of signing for the package, customers may request a no-reason return and refund for products that remain in their original, unopened packaging and 2.2 without any signs of damage.
    • The return shipping costs must be borne by the customer. We will issue the refund upon receipt and confirmation of the returned product.

IV. Precaution

  • 1、Ensure that the returned product and packaging are in perfect condition, with all accessories and gifts included.
  • 2、Submit return and exchange requests through our official channels and attach necessary supporting documents (e.g., photos).
  • 3、We reserve the right to inspect returned products to verify their eligibility for return or exchange.
  • 4、Certain products (e.g., customized items, consumables) may not be subject to the above Return & Exchange Policy. Please refer to the product details page for specific information.
  • 5、Any disputes arising from the return and exchange process shall be resolved through friendly negotiation between both parties. If negotiation fails, relevant laws and regulations shall apply.

V. Conclusion

  • 1、Ensure that the returned product and packaging are in perfect condition, with all accessories and gifts included.
  • 2、Submit return and exchange requests through our official channels and attach necessary supporting documents (e.g., photos).
  • 3、We reserve the right to inspect returned products to verify their eligibility for return or exchange.
  • 4、Certain products (e.g., customized items, consumables) may not be subject to the above Return & Exchange Policy. Please refer to the product details page for specific information.
  • 5、Any disputes arising from the return and exchange process shall be resolved through friendly negotiation between both parties. If negotiation fails, relevant laws and regulations shall apply.