Answer: The collection of customs duties and VAT depends on your destination country and local customs policies. Usually, we will indicate whether taxes are included in the product price. However, for some products or countries, you may need to pay additional import taxes, which are the responsibility of the buyer. If necessary, you can consult your local customs office for details before placing an order.

Answer: We take every customer’s shopping experience very seriously. If the product you received has quality issues or is damaged, please contact our customer service team within 7 days of receipt and provide relevant photos as evidence. We will arrange for a return or exchange service or provide other solutions based on your specific situation.

Answer: Once an order is placed, we will process it for shipment as soon as possible. Therefore, you can try to contact our customer service team to cancel or modify your order before it is shipped. However, please note that once the order is shipped, we will not be able to cancel or modify it directly. In this case, you may need to consider refusing the package or applying for a return or exchange service.

Answer: Yes, we offer a no-reason return or exchange service within a certain period (please refer to our return and exchange policy for specific details). However, please note that products with opened packaging or used but not due to product quality issues are not eligible for return or exchange. Please read the return and exchange instructions on the product details page carefully before purchasing.

Answer: We are a first-hand supplier, and we promise that all our products are authentic and have undergone strict quality inspection.